Entourage Technology

Roles based in Tamworth, Hunter Region, Central West NSW

Full Time Position

Entourage Technology is a locally owned and operated business who are proud to offer superior technology services to our region. With a team of fifteen specialised tech experts and strong relationships with industry partners, Entourage Technology offers businesses the experience and knowledge to ensure technology solutions grow with them.

Our clients are supported by our highly skilled technical operations team based in Northern NSW for all their phone system, networking, servers and software requirements from installation to ongoing maintenance and support.

As an IT Technician you will have a minimum of 2 years experience and be driven to deliver customer centric experiences and excel through communicating with key internal and external stakeholders including but not limited to sales teams, fulfilment teams, customers and industry vendors.

As a technical specialist, you will work autonomously, in a team environment. This varied role will involve maintaining customer relationships and standards of service while executing on key deliverables.

Level 3 Helpdesk Applicant

Technical skills would include (but not limited to):

• High level enterprise networking experience including datacenter networks
• Design and setup of cloud server backup systems
• Server design and scoping
• Experience administering windows active directory environments
• Support, security policy and business policy experience for windows workstations and their software
• Policy creation and design for Microsoft 365/Azure security and compliance
• Knowledge of cloud server architecture
• Experience designing MDM solutions
• Skills managing a team of technicians would also be beneficial

Typical Tasks for Installation and Support would include (but not limited to)

• Server backup solutions
• Enterprise routers, firewalls, switches & Wi-Fi access points
• Security policy design, security software deployments
• Windows workstations and peripherals
• Telephony systems
• Servers

Level 2 Applicant

Technical skills and experience would include (but not limited to):

• Helpdesk support for remote customers or onsite support
• Skills with all Microsoft 365 products and solutions
• Fault diagnostics and repair via in person or remote scenarios
• Sound understanding of computer and network security
• Ability to troubleshoot complex networks
• Software and applications deployment on Windows systems
• Telephony system experience
• Experience managing a windows active directory environment
• Experience supporting MDM solutions

Typical Tasks for Installation and Support would include (but not limited to)

• Multisite / Enterprise Network equipment
• Workstations, Laptops, and their peripherals
• Email accounts via Microsoft 365, Outlook etc
• Advanced software/settings on a Windows Environment
• Endpoint and email security products
• Telephony system hardware and peripherals
• MDM products

Level 1 Applicant

Technical skills and experience would include (but not limited to):

• Helpdesk support
• Microsoft 365 product suite
• Fault diagnostics and repair via in person or remote scenarios
• General computer and network security
• Troubleshooting windows software
• Telephony system experience
• Understanding of Windows Active Directory Environment

Typical Tasks for Installation and Support would include (but not limited to)

• Networking Equipment such as routers, switches and Wi-Fi AP’s
• Workstations, Laptops and their peripherals
• Email accounts via Microsoft 365, Outlook etc
• Basic software/settings on a Windows Environment
• Telephony system hardware and peripherals

Do You…..

• Provide unparalleled customer experiences through effective communication
• Have a desire to drive innovation within the technical department and with customers
• Aspire to continually learn and develop your skill set and learn new tasks and systems quickly
• Have superior time management skills and the ability to multitask in a high-pressure environment
• You will have proven analytical and problem solving skills
• A Valid Driver's Licence with the ability to travel and stay overnight throughout Northern NSW

In return, we will provide you with supportive management, a dynamic team environment and a negotiable competitive salary with career progression opportunities. With adhoc Work from Home agreements considered

Let us know why you'd be the best person for the job by applying with a cover letter discussing what level role you are applying for, how you would meet the criteria above, resume and current references.