Level Two IT Technician

As an IT Technician you will have a minimum of 3 years experience and be driven to deliver customer centric experiences and excel through communicating with key internal and external stakeholders including but not limited to sales teams, fulfilment teams, customers and industry vendors.

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Job Description

Role Based in Tamworth

Full Time Position

Entourage Technology is a locally owned and operated business who are proud to offer superior technology services to our region. With a team of fifteen specialised tech experts and strong relationships with industry partners, Entourage Technology offers businesses the experience and knowledge to ensure technology solutions grow with them

Our clients are supported by our highly skilled technical operations team based in Tamworth and Coffs Harbour for all their phone system, networking, servers and software requirements from installation to ongoing maintenance and support.

As an IT Technician you will have a minimum of 3 years experience and be driven to deliver customer centric experiences and excel through communicating with key internal and external stakeholders including but not limited to sales teams, fulfilment teams, customers and industry vendors.

As a technical specialist, you will work autonomously, in a team environment. This varied role will involve maintaining customer relationships and standards of service while executing on key deliverables.

Typical Tasks would include (but not limited to):

  • Internal and external customer helpdesk support (remote and onsite)
  • Data networking
  • Fault diagnostics and repair for internal and external customers
  • Deployment of technical solutions for IT projects
  • Application deployment

The successful applicant must posses the following:

Be highly competent in technical skills across:

  • Servers and storage, including cloud storage
  • Networks and security
  • Software and applications
  • Cloud services.
  • IT auditing

Be able to install, setup and/or migrate, and support solutions, including but not limited to:

  • Onsite and cloud based back up solutions
  • Software applications across such vendors as Microsoft, Cisco & Connectwise
  • Routers, Firewalls & Wi-Fi access points
  • Servers
  • Desktop terminals

To be considered for this opportunity, it is essential that you have:

  • A minimum of 3 Years previous experience in a similar technical role
  • Microsoft (MCP/MSCE) Qualification or equivalent experience
  • CISCO CCNA Qualification or equivalent experience

Do You?:

  • Provide unparalleled customer experiences through effective communication
  • Have a desire to drive innovation within the technical department and with customers
  • Aspire to continually learn and develop your skill set and learn new tasks and systems quickly
  • Have superior time management skills and the ability to multitask in a high-pressure environment
  • You will have proven analytical and problem solving skills
  • A Valid Driver's Licence with the ability to travel and stay overnight throughout Northern NSW

In return, we will provide you with supportive management, a dynamic team environment and a negotiable competitive salary with career progression opportunities. With adhoc Work from Home agreements considered.

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For any general enquiries relating to our services or career options, give us a call on: