Project Manager & Customer Support - Tamworth

Haddtrack is on the lookout for a full time Admin & Customer Success Specialist, based in Tamworth. The ideal candidate will have a high level of customer service and a people personality, as well as good technical aptitude.

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Job Description

Admin & Customer Success Specialist

Permanent Full Time Role - Tamworth Based

ABOUT US

Haddtrack is a Platinum Teletrac Navman Dealer based in New South Wales and Western Australia. We are the experts in providing fleet management solutions for any industry. We offer a range of GPS-based fleet optimisation products and services, including real-time vehicle tracking, electronic logging, communications and analytics that enable companies to monitor, measure and improve operational costs and efficiencies in their businesses.

Our team of professionals work with our clients to develop solutions to help them achieve their business goals through our safety and compliance products. From the time we develop a solution for a client, our team ensures that this is installed, supported, and maintained, with our client experiences being our highest priority.

We are an expanding team, and as such a role has become available to support our clients post sale. We are looking for a highly organised after Sales Support and Administration Assistant to join our close-knit, high performing team of professionals, based in our Tamworth office.

ABOUT THE ROLE

This varied role will include, but is not limited to, the following responsibilities:

  • Receiving inbound calls from our clients for after sale technical support, logging and managing service tickets including providing first tier solution support for Navman platforms and software
  • Proactively manage the retention, renewal and customer account activities for current customers including working with customers to increase their usage of the solution
  • Educating, problem solving and training customers about the Teletrac Navman Platforms
  • Using and maintaining our CRM and other systems including a high volume of service tickets
  • Liaising with Stakeholders to schedule tickets of work for installs and de-installs with our technician

ABOUT YOU

To be successful in this role, you will be:

  • confident
  • have good technical aptitude
  • an effective multi-tasker
  • love solving problems
  • have a positive mindset

You will bring to the business:

  • Experience with maintaining a high volume of service tickets, meeting SLA’s and managing their own workload
  • A high level of technical knowledge with the ability to learn and teach new technologies
  • High level of competency with Excel, software and computer usage
  • A high level of business acumen
  • Exceptional attention to detail and data accuracy
  • Drive to deliver superior client experiences
  • Excellent communication skills, both written and verbal
  • Previous experience in Scheduling, After-Sales Technical Support or Customer Support will be highly regarded

In return we offer:

  • A supportive management team
  • Flexible working options
  • A competitive base salary plus superannuation

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For any general enquiries relating to our services or career options, give us a call on: